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Single Roller
Single Roller
Double Roller
Double Roller
Frequently Asked Questions
General
How long does shipping take?
What is your return policy?
What should I do if my item is damaged or defective?
How long does it take to process a refund?
Do you offer international shipping?
Can I track my order?
What payment methods do you accept?
How can I contact customer support?
Product
Material
What is Blackout?
What is Light Filtering?
What is Solar?
Image comparison for blackout/light filtering/solar
Is the fabric compliant with the OEKO-TEX 100 standard?
What is the warranty?
What fabric should the room use?
What is 0%, 1%, 3%, 5% for solar?
Image comparison for 0%, 1%, 3%, 5%
Will the fabric color fade after prolonged exposure to sunlight?
How to select the right color
Valance
Single Roller : What is the required window depth for the inside mount with valance?
Single Roller : What is the required window depth for the inside mount with no valance?
Double Roller : What is the required window depth for the inside mount with valance?
Image comparison for with valance vs no valance
What is the difference between inside and outside mount?
What is the required window depth for the inside mount with valance?
What is the required window depth for the inside mount without valance?
Image comparison for inside mount vs outside mount with valance
Image comparison for inside mount vs outside mount without valance
How should I choose between standard roll and reversed roll?
Image comparison for standard roll vs reversed roll
Motorization
Are all the motor types compatible with smart home systems?
How should I decide the motor location?
Image comparison for left motor vs right motor
How many remotes do I need?
What is a smart hub?